Terms & Conditions
ORDERS & PAYMENTS
Prices on our website are shown in $AUD (Australian dollars) which includes 10% GST (Good & Services Tax). We accept Paypal payments or alternatively you can contact us to pay by direct deposit or Mastercard/Visa. Payment must be made prior to our shipping your purchase. When we have your requested item in stock, we aim to ship within 2 working days. We allow 10 working days (apart from peak periods) to create & post items which we don’t currently have on hand. Occasionally this time frame can be longer, due to us being remote or an unforseen circumstance. We will do our best to communicate with you in these situations.
We believe that using Paypal for online purchases should offer you and us a secure payment method. If you choose to provide your card details for a transaction, please note that we do not retain this information once your payment has been successfully processed.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or they may appear smaller than actual size in order to show a better perspective.
Variance in gem/pearls
Gems & pearls naturally vary in colour and size.
Your gem/pearls will bear individual characteristics and although they are beautiful and unique, may vary slightly from the photograph online. Unfortunately, we are not able to exchange a piece once purchased, based on the variance and characteristics of our gems/pearls.
We use the Australian Alpha system for ring sizing. If you are unsure of your ring size, we highly recommend having your finger measured by a professional jeweller, before you make a custom order. If you are purchasing a wider type ring, when selecting your size we suggest you advise the person sizing your finger as wider rings generally need to be made in a larger size than narrow bands.
It is always best to order/purchase the correct size. Normally a fee will apply to alter a piece to cover the cost of metal and labour. Some of our designs cannot be adjusted as to do so would potentially damage the stone/pearls.
Please email us before ordering/purchasing, if you are unsure: email@example.com
Payet jewellery is handmade by Nicholas and Francois with impeccable standards, but occasionally there may be a need for you to return your item. Should a purchase be received by you in a damaged or faulty condition, please contact us so that we can arrange a replacement or a refund. As per our return policy, please return the item within 14 days of receipt. See our returns policy for further information.
We will consider each return & attempt to repair/replace where necessary.
Jewellery is fragile, and we advise you to take extreme care with all pieces and follow our recommendations for handling, cleaning and storage. Please note that metal, gemstones and pearls may develop fine scratches and marks on the surface through normal wear and tear. This is not considered a manufacturing fault.
Each piece should be handled carefully.
Please read Care Suggestions on our website.
If you believe that there is a manufacturing fault, please contact us to discuss your problem. We will repair or exchange the original piece if you return the item within 6 weeks of purchase, please notify us via email to : firstname.lastname@example.org and attach a photograph of the item & a description of the fault & proof of your purchase (receipt). We will reply ASAP to discuss your solution.
• Items must be sent via a trackable method, Australia Post in an Express Post bag with a signature on delivery is recommended.
• Payet cannot be held responsible for goods that may be lost or damaged in transit, so please ensure that all items are securely packaged with protective wrapping and is clearly addressed. Any items not thoroughly packaged will not be accepted, so please take care when posting.
• For International returns you must mark on the package, ‘Returned Goods’ to ensure that the item(s) do not attract customs duties and taxes.
• Replacements are only possible if the item is available.
If we believe the ‘damage’ is due to wear & tear or if the piece has not been cared for as we recommend (especially pearls and cables) we will advise you of any expected repair charge before we undertake this service.
We trust that you are very satisfied with your purchase of Payet jewellery, but if you find the piece does not meet your expectations, (being damaged or faulty) please do not wear, but contact us to discuss the return of your purchase. We may either exchange or raise a credit note to the value of the purchase. We need you to return your purchase in its original condition and packaging, with the sales receipt within 14 days. If the items is not in it’s original condition, we cannot accept the return. The cost of returning your purchase remains your responsibility.
We suggest that you choose your purchase wisely, as we do not offer a refund/exchange should you just change your mind.
Our Returns Policy applies to all purchases.
All bespoke and commission made pieces cannot be returned.
Returned items should be sent to:
PO Box 87
Witchcliffe WA 6286
(we suggest express post with a signature) to ensure you can track your parcel as we do not accept responsibility for goods you have sent that are lost in transit
please also ensure your package is wrapped suitably to protect it from damage
We always prefer to have our jewellery looking its best. We offer a free of charge cleaning service for all of your ‘Payet’ jewellery. While we will attempt to clean you pieces while you wait, on some occasions this may not be possible. It is appreciated if you can advise us of your visit so that we can estimate a time.
If you are unable to visit us, we can arrange to clean your jewellery by post. Please contact us for this option.
All repairs made to your jewellery are executed at the highest standard. Exclusion of all warranties, all repairs and resizes will incur a charge/fee depending on the amount of work and materials required. Inclusion of all warranties only, repairs will be fulfilled on behalf of Payet.
Please contact us 10am – 4pm WA time to discuss your requirements.
Once received, we will email or call you to give an estimated cost of repair. Once approval is received we will commence work on the piece. This process may take up to 6 weeks to complete, depending on the work involved. Payment for the repair must be made prior to us returning the item.
If you have any questions, please do not hesitate to contact us by phone/email.
Customers are responsible for all return shipping costs and we recommend that all packages sent to us within Australia (and internationally) be insured for the replacement value.
RESIZING OF RINGS & BRACELETS
As we design and make all of our jewellery, we suggest that we undertake any alterations in size for you. We understand how the pieces are created and how best to modify. Generally these adjustments will incur a fee to cover any metal and labour costs, but we will advise an estimate before undertaking. We are happy to work by mail should you be unable to visit us, so please contact us to discuss you requirements.
SPECIAL ORDER POLICY
Many of our designs can be customised to your requirement of metal, stone & pearl options. Please contact us to discuss your specific needs. Once you are satisfied with your special order, we require a 50% deposit for all Special Orders prior to work commencing.
If you change your mind for any reason once the order is underway, we may not refund your deposit. However we aim to satisfy our customers, so please contact us should you need to discuss this further.
Privacy & Security Policy
When you purchase Payet, we keep a record of your name / mailing & phone information and details of the purchase, so that we can refer to this to assist in future purchases. We also ask for your email details to add to our mailing list if you purchase from our gallery. Our current practice is to send approximately 4 newsletters each year. Should you not wish to receive these messages, please unsubscribe. Please contact us if there are any issues regarding this or if we can assist you further.
We ship our jewellery within Australia using Australia Post express service with signature on delivery at no additional charge. We request that you advise a secure postal address for your parcel.
As we are a remote business we do not have easy access to courier services.
If you require international shipping, please contact us to arrange a pricing quotation and estimated delivery time.
Payet Gallery uses the highest quality artisan materials and provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. This Warranty covers the replacement or repair of any product that has a ‘manufacturing’ or ‘material defect’ that is not the result of normal wear, or a natural characteristic of the material used. In the case of chipped or lost stones, gems, crystals, pearls approval will be at the discretion of Payet to establish if the cause is a manufacturing defect or heavy wear and tear on the item. – No chain will be covered under this warranty or loss of jewellery due to chain breakage. No oxidisation of metal will be covered under this warranty. Please refer to our cleaning service.
This Warranty is not transferable and does not cover products used for commercial purposes. The Warranty period commences from the date of the sale of the product by Payet Gallery to you. The period of the Warranty will be 1 (one) year for jewellery pieces.
This Warranty will not apply if:
- Repairs to a product are made or attempted by a service provider other than Payet.
- The product is not subject to normal wear and tear.
- The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
- The consumer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
- The product is tampered with in any way.
Consumer guarantees: Payet products come with guarantees that cannot be excluded under the consumer laws in Australia. The consumer is entitled to a replacement or refund for a major failure The consumer is also entitled to have the products repaired or replaced if the Products fails to be of acceptable quality.
To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Payet Gallery Warranty apply to the consumer guarantees. Consumer guarantee remedies: If there is a major manufacturing failure with the product, the consumer is entitled to:
- reject the product and get a credit note.
- reject the product and get an identical replacement, or one similar in value if reasonably available.
The consumer is responsible for freight costs and insurance costs if the product has to be returned for repair/inspection to the place of purchase unless the cost of returning or transporting the product is significant.
Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these Terms & Conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Payet Gallery is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.
Making a Warranty or consumer guarantee claim: To claim this Warranty or to make a consumer guarantee claim under the Australian Consumer Law the customer must make a claim in accordance with the Returns Policy here.